We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@emilyhsudesigns.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@emilyhsudesigns.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@emilyhsudesigns.com.

We want you to love your new purchases and we offer easy returns and free exchanges!

Any unworn, unwashed item can be returned/exchanged within 30 days of the ship date your order. Please contact us to obtain authorization before you return your item(s); include your name, order number, and item(s) you want to exchange or return. We will provide a prepaid return label.*

1) If you choose to exchange your item or receive store credit, the return shipping is free and we will also ship your new items out to you free of charge.

2) If you opt for a REFUND, please note that a flat fee of $7.95 for return shipping will be deducted from the amount refunded if you choose to use our return label. All SALE items are FINAL SALE and not eligible for any type of return, refund, exchange or credit.

The fine print: Items must be returned in original condition with tags attached in their original packaging: any damaged or non-resalable items will not be eligible for a full refund. If an item has been worn or washed we cannot accept it back; we are not responsible for any damage that arises during wear and use. Please use care when trying on: any items with makeup or deodorant stains will not be eligible for return or exchange. If you choose not to use the return label provided, we suggest choosing a shipping method with tracking because we cannot be responsible for any lost items. Please note that original shipping charges are not refundable. If you received free shipping in your order the original flat rate shipping cost of $5.95 will be deducted from the amount refunded if the new total is below $99. There is one free exchange per order and after that the customer is responsible for shipping costs both ways. Please allow 5-7 business days from when we receive your item(s) to process your return.

*Exception: there are no prepaid labels provided for orders placed directly via Instagram or Facebook; those customers are responsible for return shipping. There are no prepaid return labels for international customers; international customers are responsible for all shipping costs associated with returns and exchanges and will be charged additional for shipping the exchange items back to customer.)