FAQ

  • CREATE OR LOGIN TO AN ACCOUNT
  • I FORGOT MY PASSWORD
  • CREATE A WHOLESALE ACCOUNT
  • ABOUT THE COLLECTIONS
  • SIZE GUIDE
  • CARE INSTRUCTIONS
  • SUSTAINABILITY
  • FREE SHIPPING
  • WHEN WILL I GET MY ORDER?
  • INTERNATIONAL ORDERS
  • TRACKING INFO
  • PAYMENT TYPES
  • CAN I PAY IN INSTALLMENTS?
  • SALES TAX
  • RETURN / EXCHANGE POLICY
  • START A RETURN OR EXCHANGE
  • INTERNATIONAL RETURNS
  • WHEN WILL I GET MY REFUND?
  • HOW DO I PURCHASE GIFT CARDS?
  • HOW DO I REDEEM A GIFT CARD?
  • CUSTOMER SUPPORT
  • AMBASSADOR PROGRAM
  • INSTRUCTOR PROGRAM
  • BECOME A RETAILER
  • HAVE ANOTHER QUESTION?

ACCOUNT

CREATE OR LOGIN TO AN ACCOUNT

Welcome! Simply click where it says ACCOUNT in the header if you are on a desktop or go to the menu and select ACCOUNT on your mobile device. You can login to your existing account or you will see an option to create an account. Enter your email address and choose a password. Login each time you visit to track your order history.

I FORGOT MY PASSWORD

No worries! Click on ACCOUNT in desktop header or under the menu in mobile to go to the login page. Enter your email and select the "forgot your password?" link and you will receive further instructions.

CREATE A WHOLESALE ACCOUNT

If you are a retailer interested in carrying Emily Hsu Designs, we'd love to work with you! Please enroll in our direct B2B wholesale program by signing up for a WHOLESALE ACCOUNT and following the appropriate prompts and we will get back to you about your application. If you have questions please email WHOLESALE@EMILYHSUDESIGNS.COM.

Please note that by applying for a wholesale account you agree with and accept these TERMS AND CONDITIONS.

PRODUCT INFO

ABOUT THE COLLECTIONS

All the pieces in the collection are high performance 4-way stretch and designed to offer both ease of movement and flattering support. All legging and short styles feature our signature seamless high waist which has no elastic and creates a long, sleek, smooth line. You also have the option of folding it over to create the perfect waistband height based on personal preference. All active pieces are designed with quick-drying and moisture-wicking fabrics which mold to your body as you move. All of the sports bras are fully lined.

The entire EMILY HSU DESIGNS collection is proudly made with love in the USA.

SIZE GUIDE

View our complete SIZE GUIDE

At EMILY HSU DESIGNS, we believe that every woman's body is unique and beautiful, and the line is designed to flatter and fit a variety of shapes and sizes. The collection moves with you and hugs your curves; and we hope it makes you feel powerful and gorgeous.

WOMEN'S LEGGINGS:
XS : 0-2
S : 2-6
M : 6-10
L : 10-14
XL : 14-16
XXL : 16-18

WOMEN'S SPORTS BRAS:
S : 30A-D, 32A-B, 34A
M: 32C-DD, 34B-C, 36B
L: 34D-DD, 36C-D, 38B-C
XL: 34E, 36E, 38D-DD

Please note that all of the sizing is APPROXIMATE because of the nature of the fabric and personal preference. The fabric has 4-way stretch and you should order the size based on how snug you like your items to fit. Each style fits slightly differently because the prints have varying weights and stretch but all our pieces are designed to fit many shapes and sizes. Keep in mind that the first time you try on your items will be the tightest they will fit and they will definitely give as you sweat, work out, and wear and wash your pieces. Please read the individual product details because we offer suggestions for fit on certain styles. If you have any questions about the fabrics or need help with sizing, please email us at INFO@EMILYHSUDESIGNS.COM or send a message through the CONTACT US page.

CARE INSTRUCTIONS

We want you to love and wear your pieces for as long as possible, so please follow these simple guidelines for best results.

1) Wash inside out in cold water. Do not use any bleach, boosters, or fabric softeners.

2) Hang dry or lay flat to dry. Do not iron. We find that a small handheld steamer does wonders!

3) The spandex in our pieces is sensitive so please avoid rough surfaces such as velcro, zippers, or concrete as these can cause the fabric to snag or pill. Note that all styles with a foil treatment may fade or discolor slightly or become more matte with wash and wear especially in areas of more friction; this is an industry standard on these types of fabrications and not considered a defect. We do not recommend the legging styles with foil for cycling or any type of fitness activity that requires knee work on carpet or similar textures. For the foil styles in particular please do not use any softeners or boosters as this can fade the foil.

For some more great care tips and products designed specifically for washing activewear, visit our friends at THE LAUNDRESS.

SUSTAINABILITY

We are always looking for ways to reduce our carbon footprint and be more earth-friendly. We print, cut, and sew all of our pieces locally within the NYC area. Our new packaging is biodegradable, compostable, and recyclable. We currently offer two different types of eco-conscious fabrications.

The Essece Eco Collection features an innovative fabrication knit from biodegradable polyamide yarn:

  • The unique Amni Soul Eco® technology maintains the quality and durability of your clothing for as long as you wear and store your pieces
  • Luxurious feel and sculpting fit
  • Once the garment is discarded and reaches a landfill and comes into contact with microorganisms existing in that anaerobic environment, it activates the yarn's biodegradation (Isn't science cool?)
  • Amni Soul Eco® takes approximately three years to be eliminated from the planet, reducing its environmental impact and ensuring a better world for future generations

 

Our Freestyle Collection features Repreve® recycled polyester yarn:

  • Each yard of this fabric uses and eliminates 13 plastic water bottles from the environment
  • Super soft and stretchy with perfect compression
  • Provides UV protection
  • BlueSign and OEKO-TEX certified

ORDER AND SHIPPING

FREE SHIPPING

We are happy to offer free standard shipping within the US on all orders $99+. There is a $5.95 flat rate shipping fee for all domestic orders under $99.

(Please see International Orders for international fees and shipping policies).

WHEN WILL I GET MY ORDER?

Although we usually ship same or next business day, please allow 1-3 days for your order to process. All shipping transit times and delivery dates are estimates only.

If you choose an expedited shipping method we will ship your order the next business day. Please note that although USPS Priority Shipping usually arrives within 1-3 business days the delivery date is not guaranteed, especially during the holiday season. USPS Express Shipping (1-2 business days depending on your address) and UPS express services are the only guaranteed options.

Covid-19 update: We are still shipping on time but please note that there may be unforeseen carrier delays that are beyond our control.

INTERNATIONAL ORDERS

Covid-19 updates: We are still processing orders on time but please note that there may be unforeseen carrier delays that are beyond our control. We have found DHL and UPS to be the most reliable and quickest options.
 
We love being able to get our products to all our customers around the world but international shipping can be complicated so please be sure to note our policies below:
 
International options are calculated based upon weight. USPS first-class international averages 15 business days but it can be much longer (sometimes up to 4-5 weeks). Please note that we are not responsible for any delays in shipping time or costs/fees due to customs processing or import duties. The customer is responsible for any duties/fees or VAT due upon delivery; we recommend researching the import regulations of your destination country and the shipping carrier of choice. Please contact your local carriers if you have any inquiries. If a package is refused and returned, or if any international shipments cannot be delivered due to shipping address issues and are returned, please note that any fees associated with return delivery will be deducted from the amount refunded and that original shipping fees are non-refundable. Any international package that is shipped via USPS first-class option is considered fulfilled once it is tracked as leaving the continental US. Please note we have no liability beyond that point for any delivery issues and you will need to contact your local shipping carrier.

TRACKING INFO

You will receive an email order confirmation after you've placed your order and once your order ships you will receive another email with shipping and tracking information. Please note that delivery dates and transit times are only estimates unless you have purchased expedited shipping with guarantees.

In our experience occasionally USPS orders will track as delivered before they actually arrive. We suggest waiting at least 24 hours or until the next business day and if you still have not received the package please reach out to your local post office. 

PAYMENT TYPES

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay, Meta Pay, and EMILY HSU DESIGNS gift cards.

You can also pay in installments with no interest or fees with Sezzle.

CAN I PAY IN INSTALLMENTS?

With Sezzle, you can buy more, pay later. Split your order into 4 interest-free payments over 6 weeks, so that you can wear now and pay later. It's quick, easy, and approvals are instant.  There are no fees when you pay on time. You can reschedule payments for free and there is zero impact on your credit. Click HERE for more details.

 

SALES TAX

Depending on which state you are located in we may be required to charge sales tax according to that state's laws and sales tax rates. The sales tax will be reflected at checkout once you have entered your shipping address.

RETURNS

RETURN / EXCHANGE POLICY

HOLIDAY RETURN POLICY : All items purchased now through the end of the year are eligible for return/exchange through Jan 9. All other return policy terms apply.

We want you to love your new purchases and we offer easy returns and free exchanges!

Unworn, unwashed items can be returned/exchanged within 30 days of the ship date of your order. Please complete this RETURN EXCHANGE REQUEST form to obtain authorization and we will email instructions and a prepaid return label.
 
* Please note that all One Day Specials, SALE items, masks, and surprise boxes are FINAL SALE and not eligible for any type or return, refund, exchange, or store credit.
 
1) If you choose to exchange your item or receive store credit, the return shipping is free and we will also ship your new items out to you free of charge.
 
2) If you opt for a REFUND, please note that a flat fee of $7.95 for return shipping will be deducted from the amount refunded if you choose to use our return label.
 
The fine print: Items must be received in original condition with tags attached in their original packaging within 30 days of your order ship date: any damaged or non-resalable items will not be eligible for a refund. If an item has been worn or washed we cannot accept it back; we are not responsible for any damage that arises during wear and use. We suggest inspecting your items prior to removing tags or wearing/washing for any defects. (Even though we have a strict quality check, something may get missed). If there are issues please contact us immediately with a photo for reference. Please use care when trying on: any items with makeup or deodorant stains will not be eligible for return or exchange. If you choose not to use the return label provided, we suggest choosing a shipping method with tracking because we are not liable for any lost items. Original shipping fees are non-refundable. We allow one prepaid label and free exchange per order. Please allow 5-7 business days from when we receive your item(s) to process your return/exchange.
 
If you return one piece of a specially priced set, the set discount no longer applies to the non-returned item and the refund will be calculated accordingly.
 
(Exception: unfortunately at this time we are unable to provide prepaid return labels for orders placed directly via Instagram and Facebook; those customers are responsible for return shipping. We are also unable to provide prepaid return labels for international customers; international customers are responsible for all shipping costs associated with returns and exchanges and will be charged the additional shipping fee for shipping the exchange items back to customer.)

START A RETURN OR EXCHANGE

Start your return HERE.

INTERNATIONAL RETURNS

Unfortunately at this time we are unable to provide prepaid return labels for international customers; international customers are responsible for all shipping costs associated with returns and exchanges and will be charged the additional shipping fee for shipping the exchange items back to customer.

WHEN WILL I GET MY REFUND?

Once we've received your return please allow 5-7 business days to process it. You will receive an email notification. Then it can take an additional 3-10 business days for it to appear on your statement.

GIFT CARDS

HOW DO I PURCHASE GIFT CARDS?

A gift card to our online store is always the perfect choice. Gift cards never expire and never go out of style! Plus, the EMILY HSU DESIGNS gift card comes with your special message. Gift cards are delivered by email and contain instructions for redeeming them at checkout. Our gift cards have no additional processing or shipping fees. You can purchase gift cards HERE.

HOW DO I REDEEM A GIFT CARD?

Simply enter your gift card code in the promo/gift card box at checkout. 

CONTACT US

CUSTOMER SUPPORT

We are here to help! Please reach out to us and we'd be happy to assist with sizing questions or make order suggestions. We offer a lot of different styles and fabrications so we are happy to help with fit guidance or provide you with more product details. Reach us at via the CONTACT US page.

AMBASSADOR PROGRAM

Are you interested in joining our team as an ambassador? The #EHDSQUAD is all about fitness and fashion. It's a community of stylish, passionate, energetic, creative individuals who are excited to share their love of Emily Hsu Designs. As a member of our brand community you'll get access to free products, exclusive discount codes for your friends and followers, the opportunity to earn cash commissions and gift cards and so much more! Click <strong?HERE for all the details. We can't wait to work with you!

INSTRUCTOR PROGRAM

We have a great instructor program that offers special discounts and incentives for our amazing instructors. Please enroll by SIGNING UP FOR AN ACCOUNT and following the appropriate prompts and we will get back to you about your application.

BECOME A RETAILER

If you are a retailer interested in carrying Emily Hsu Designs, we'd love to work with you! Please enroll in our direct B2B wholesale program by signing up for a WHOLESALE ACCOUNT and following the appropriate prompts and we will get back to you about your application. If you have questions please email WHOLESALE@EMILYHSUDESIGNS.COM.

Please note that by applying for a wholesale account you agree with and accept these TERMS AND CONDITIONS.

HAVE ANOTHER QUESTION?

You can reach us at contactus@emilyhsudesigns.com and we'll be happy to help!