FAQ

All the pieces in the collection are high performance 4-way stretch and designed to offer both ease of movement and flattering support. All legging and short styles feature our signature seamless high waist which has no elastic and creates a long, sleek, smooth line. You also have the option of folding it over to create the perfect waistband height based on personal preference. All active pieces are designed with quick-drying and moisture-wicking fabrics which mold to your body as you move. All of the sports bras are fully lined.

The entire EMILY HSU DESIGNS collection is proudly made with love in the USA.

Please visit our SIZE GUIDE

If you have any additional specific questions about the fabrics or need help with sizing, please email us at INFO@EMILYHSUDESIGNS.COM or send a message through the CONTACT US page.

We want you to love and wear your pieces for as long as possible, so please follow these simple guidelines for best results.

1) Wash inside out in cold water. Do not use any bleach, boosters, or fabric softeners.

2) Hang dry or lay flat to dry. Do not iron. We find that a small handheld steamer does wonders!

3) The spandex in our pieces is sensitive so please avoid rough surfaces such as velcro, zippers, or concrete as these can cause the fabric to snag or pill. Note that all styles with a foil treatment may fade or discolor slightly or become more matte with wash and wear especially in areas of more friction; this is an industry standard on these types of fabrications and not considered a defect. We do not recommend the legging styles with foil for cycling or any type of fitness activity that requires knee work on carpet or similar textures. For the foil styles in particular please do not use any softeners or boosters as this can fade the foil.

For some more great care tips and products designed specifically for washing activewear, visit our friends at THE LAUNDRESS.

We are always looking for ways to reduce our carbon footprint and be more earth-friendly. We print, cut, and sew all of our pieces locally within the NYC area. Our new packaging is biodegradable, compostable, and recyclable. We currently offer two different types of eco-conscious fabrications.

The Essece Eco Collection features an innovative fabrication knit from biodegradable polyamide yarn:

• The unique Amni Soul Eco® technology maintains the quality and durability of your clothing for as long as you wear and store your pieces
• Luxurious feel and sculpting fit
• Once the garment is discarded and reaches a landfill and comes into contact with microorganisms existing in that anaerobic environment, it activates the yarn's biodegradation (Isn't science cool?)
• Amni Soul Eco® takes approximately three years to be eliminated from the planet, reducing its environmental impact and ensuring a better world for future generations

Our Freestyle Collection features Repreve® recycled polyester yarn:

• Each yard of this fabric uses and eliminates 13 plastic water bottles from the environment
• Super soft and stretchy with perfect compression
• Provides UV protection
• BlueSign and OEKO-TEX® certified

We are happy to offer free standard shipping within the US on all orders $99+. There is a $6.95 flat rate shipping fee for all domestic orders under $99.

(Please see International Orders for international fees and shipping policies).

Although we usually ship same or next business day, please allow 1-3 days for your order to process. All shipping transit times and delivery dates are estimates only.

If you choose an expedited shipping method we will ship your order the next business day. Please note that although USPS Priority Shipping usually arrives within 1-3 business days the delivery date is not guaranteed, especially during the holiday season. USPS Express Shipping (1-2 business days depending on your address) and UPS express services are the only guaranteed options.

• Duties and taxes are calculated at checkout, so you don't have to pay them upon delivery. 
• DHL Express shipping service is used to ship and deliver products.
• Customers can use their own local currency and a local payment method to pay.

You will receive an email order confirmation after you've placed your order and once your order ships you will receive another email with shipping and tracking information. Please note that delivery dates and transit times are only estimates unless you have purchased expedited shipping with guarantees.

In our experience occasionally USPS orders will track as delivered before they actually arrive. We suggest waiting at least 24 hours or until the next business day and if you still have not received the package please reach out to your local post office. 

We accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, PayPal, Apple Pay, Google Pay, Amazon Pay, Shop Pay, Meta Pay, and EMILY HSU DESIGNS gift cards.

You can also pay in installments with no interest or fees with Sezzle.

With Sezzle, you can buy more, pay later. Split your order into 4 interest-free payments over 6 weeks, so that you can wear now and pay later. It's quick, easy, and approvals are instant.  There are no fees when you pay on time. You can reschedule payments for free and there is zero impact on your credit. Click HERE for more details.

Depending on which state you are located in we may be required to charge sales tax according to that state's laws and sales tax rates. The sales tax will be reflected at checkout once you have entered your shipping address.

* HOLIDAY extended return policy: orders placed now can be returned/exchanged through Jan. 9, 2025 *

We want you to love your new purchases and we offer easy returns and free exchanges! 

Start your return HERE.

Unfortunately at this time we are unable to provide prepaid return labels for international customers; international customers are responsible for all shipping costs associated with returns and exchanges and will be charged the additional shipping fee for shipping the exchange items back to customer.

Once we've received your return please allow 5-7 business days to process it. You will receive an email notification. Then it can take an additional 3-10 business days for it to appear on your statement.

A gift card to our online store is always the perfect choice. Gift cards never expire and never go out of style! Plus, the EMILY HSU DESIGNS gift card comes with your special message. Gift cards are delivered by email and contain instructions for redeeming them at checkout. Our gift cards have no additional processing or shipping fees. You can purchase gift cards HERE.

Simply enter your gift card code in the promo/gift card box at checkout. 

We are here to help! Please reach out to us and we'd be happy to assist with sizing questions or make order suggestions. We offer a lot of different styles and fabrications so we are happy to help with fit guidance or provide you with more product details. Reach us at via the CONTACT US page.

Are you interested in joining our team as an ambassador? The #EHDSQUAD is all about fitness and fashion. It's a community of stylish, passionate, energetic, creative individuals who are excited to share their love of Emily Hsu Designs. As a member of our brand community you'll get access to free products, exclusive discount codes for your friends and followers, the opportunity to earn cash commissions and gift cards and so much more! Click HERE for all the details. We can't wait to work with you!

We have a great instructor program that offers special discounts and incentives for our amazing instructors. Please enroll by SIGNING UP FOR AN ACCOUNT and following the appropriate prompts and we will get back to you about your application.

We know when you're rehearsing in the studio, performing onstage, or auditioning you want to feel and look your very best. We're happy to offer all working professionals in the performing arts 15% off regularly priced purchases. Please note that this program is not intended for students and requires proof of membership in one of the performing unions. Find out more and apply HERE.

If you are a retailer interested in carrying Emily Hsu Designs, we'd love to work with you! Please enroll in our direct B2B wholesale program by signing up for a WHOLESALE ACCOUNT and following the appropriate prompts and we will get back to you about your application. If you have questions please email WHOLESALE@EMILYHSUDESIGNS.COM.

Please note that by applying for a wholesale account you agree with and accept these TERMS AND CONDITIONS.

You can reach us at contactus@emilyhsudesigns.com and we'll be happy to help!